'The Language of Leadership' with Joel Schwartzberg

In this interview, I talked with Joel Schwartzberg about his book The Language of Leadership. We discussed:

• How to write better thank-you emails.
• What people get wrong about empathy.
• Why even leaders should use simple language.
• Why "hope" makes a better noun than verb.
• When you should and shouldn't use the pronoun "I."
• And more.

You can listen to the interview using the player at the top of this page, or you can read a complete rough transcript.

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Joel Schwartzberg is a leadership communications coach whose clients include American Express, Blue Cross Blue Shield, State Farm Insurance, the Brennan Center for Justice, and Comedy Central. He is the senior director of strategic and executive communications for a major national nonprofit and previously held senior-level communication and editorial positions with Time Inc., PBS, and Nickelodeon. Schwartzberg’s articles on effective communication have appeared in "Fast Company," "Harvard Business Review," and "Toastmaster" magazine, and he’s a sought-after business and communications podcast guest and conference speaker. He is the author of Get to the Point! Sharpen Your Message and Make Your Words Matter, which Seth Godin calls “a manifesto for giving talks that make a difference,” and The Language of Leadership:...

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