"Who me? I'd never fall for a con." We all believe ourselves to be con-proof. But con artists make suckers out of all of us.
Today, we are lucky to have with us Maria Konnikova, psychologist and author of not one, but two New York Times bestsellers. The first was the tantalizingly titled Mastermind: How to Think Like Sherlock Holmes. And her most recent, The Confidence Game: Why We Fall For It…Every Time was awarded the 2016 Robert P. Balles Prize for Critical Thinking.
SP: Maria, thank you so much for being on the show.
MK: Thanks for having me.
SP: Sure! So I am really excited to talk to you about the psychology of the con. I’ll admit that I didn’t know that the term “con”—like con artist, con man, getting conned—is short for “confidence,” as in, “Do you have confidence in me?” "Do you trust me?" Because that’s what the con is based on: trust.
Now, we all think we’re con-proof, that we could never be so gullible as to fall for a con. But you say that is exactly what makes us so vulnerable. So what about us—what about each of us makes us a good mark?
MK: Well, to back up a little bit, a lot of people have taken issue over time with the fact that I say that everyone is vulnerable. They say, “Well, I’m not vulnerable, or I’d never fall for that.” And I’m not saying that every single person is vulnerable to every single con. I’m saying that there’s a con out there for everyone.
SP: There’s a lid for every pot.
MK: Exactly. And I think the reason that’s true is because we all have things we want to believe in. We all have our own versions of reality that we live in, and just to be clear, my version of reality is not the same as your version of reality. So we all have slightly different viewpoints and interpret events in different ways, and neither one is objective reality.
There’s the famous experiment where people observe a car accident and you get twelve different descriptions based on the twelve different people and it sounds like twelve different events. And I think that’s indicative of who we are. So what con artists are really good at doing is figuring out what version of the world do you believe in? And how do I craft a story that will fit in with that reality? And that’s tapping into your individual psychology, your individual hopes, dreams, fears, insecurities, and that makes you vulnerable.
And the reason I say that thinking yourself invulnerable actually makes you more vulnerable is that overconfidence can be a really big problem, because if you think that you’re not likely to be able to fall for a con, then you might get into all sorts of trouble. And con artists love that. There’s a quote that I use in my book from David Maurer who was a linguist and in 1940 wrote this brilliant book, The Big Con, and he writes that the New Yorker is the best sucker in the world because he fancies himself so wise. He’s just ready to be taken. And I love that. I think that really captures it. The wiser you think you are the better a mark you are because you’re just not going to see it coming. Who me? I’d never fall for a con.
SP: And so that’s the victim—the mark. Of course, now we have to talk about what makes a good con artist. So I’ll ask you: what is the Dark Triad and how does it manifest in a con artist?
MK: So the Dark Triad is three traits that don’t necessarily have to go together but often do go together and that’s psychopathy, narcissism and Machiavellianism.
And the first one, psychopathy, is one that most people are familiar with. It’s basically that a psychopath does not experience emotion in the way a non-psychopathic brain does. The brain is actually physically different, so this is one of the few traits that actually has a neuroanatomical signature, so you can look at brain scans and figure out which ones are psychopaths and which ones aren’t. Now, this doesn’t mean you’re a serial killer; it doesn’t mean you’re a horrible human being. It just means that you’re not experiencing emotions the same way that someone who’s not a psychopath is, so you don’t have that hot visceral response. Instead it’s all cognitive—logical—because your brain is simply wired up differently.
And so the reason why a lot of con artists have those psychopathic tendencies is because con artists really have to be ruthless. You can’t feel any sympathy for your victims. Once you do, you’re no longer a very good con artist.
You can’t feel any sympathy for your victims. Once you do, you’re no longer a very good con artist.
One of my favorite stories that I came across was a guy…there’s a very common con called the IRS Scam, where someone calls you on the phone and says you owe two thousand dollars or four thousand dollars or whatever to the IRS in back taxes and if you don’t pay you’re going to go to jail. And this works really well because people are really anxious. They’re scared of the IRS. They think, “Oh, maybe I did make a mistake because taxes are scary and complicated.” Anyway, this works and a lot of people fall for it.
So this guy calls a woman and says, “I have bad news for you. You owe two thousand dollars,” and she starts crying and says, “Oh my God, I’m nine months pregnant, we own a store, how am I going to pay my bills?” And she loses it. She has a fit on the phone. And he’s listening and finally he says, “Lady, it’s a scam!” And he hangs up the phone. So that’s not a good con artist. Psychopathy would take care of that problem.
For the next two features of the Dark Triad, listen using the article's embedded audio player.
Keep listening to hear:
- How a narcissist’s sense of entitlement makes him think he deserves more than you, which enables him to take it.
- How Machiavellianism includes the ability to persuade someone to do something without them even realizing it. We think it’s our brilliant idea, but really it’s what the con artist wants.
- Why the single most crucial element of a con is surprisingly low tech: a well-told story.
- How con artists hijack millennia of evolution and our brain’s preference for making sense of the world.
- When we stop seeing logic and ignore red flags.
- How we can con-proof our selves without giving up our humanity.
- The “Next Door Neighbor Bob Test” and how it can help keep you safe from cons.
Pick up a copy of Maria Konnikova’s The Confidence Game: Why We Fall For It…Every Time and Mastermind: How to Think Like Sherlock Holmes anywhere books are sold.
For free, helpful downloads to fight social anxiety and be your authentic self, visit EllenHendriksen.com.
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